Category Archives: Customer Management

Secrets to Great Customer Service

Posted on May 6, 2013 by rebecca

We’ve discussed before how one of the best ways that smaller retailers can distinguish themselves from big box stores and ecommerce giants is by offering superior services.  Enterprise retailers may not be able to afford to offer product discounts at … Continue reading →

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Get More Out of Social Media

Posted on November 29, 2012 by rebecca

While no one these days would likely doubt the importance of integrating their ecommerce business with the world of social media, there is endless debate over how to turn that involvement into increased ROI.  How do you measure profit through … Continue reading →

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Everyone Wins with Loyalty Rewards Programs

Posted on August 2, 2012 by milanie

Getting (and keeping) loyal customers can be the secret to the success of many small and medium sized ecommerce companies.  Most retailers will find it difficult in many ways to compete with the Walmarts and Amazon.coms of the world, simply … Continue reading →

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