Due to the long list of issues they were having early on, Iristocracy decided to abandon Magento and look for another e-commerce solution. After careful consideration Iristocracy selected Upshot Commerce as their new platform at the end of 2013.
Upshot Commerce delivered the eCommerce Accelerator Solution, which gave Iristocracy a good starting point to get set up and running quickly. Then they focused on customization to suit their brand needs. The focal points in this process were:
Innovative Merchandising Technologies
The Magento merchandising quirks made it difficult for the team to leverage the technology. For instance when doing merchandising sorting and prioritizing, if a product had to move from 1st to 20-th position one would need to update all the product positions between 2 and 19.
With the Upshot Commerce solution, Iristocracy acquired the ability to influence shoppers with rich data and content in ways that were unimaginable a year or two ago. And with Upshot Commerce's CMS and database field customizer, it was easier to make changes than ever before - no IT person required.
Speed and Scalability
At the time of signing with Upshot Commerce, Iristocracy were going to be featured in the Oprah Magazine in about 6 weeks. They needed a new implementation fast and they needed an implementation that could handle the expected spike in traffic. Upshot Commerce delivered on both counts.
The new site performed exceptionally well and handled all traffic without delays. With the Upshot Commerce industry-beating 99.99% uptime, Iristocracy is virtually guaranteed that when there is a sudden influx of web traffic - their store will be always up and running.
The Upshot Commerce Back Office
The Magento back end had a lot of usability issues, which often required expert IT advice and additional integrations. With the Upshot Commerce solution, Iristocracy were able to take advantage of a complete set of intuitive tools to run and streamline their business operations. This includes a full-featured OMS, inventory control, customer information management, access to shipping and many more.
Focus on the Partnership
The ability to make site updates without the need for IT support was particularly appealing. When Iristocracy wants to switch a picture, or update the layout of a page on their site, they can make a lot of these changes themselves and they have the added benefit of always being one call away from a dedicated project manager, who knows their site and is capable of providing immediate, material help.