Support Center

Included: 1 Month Priority Help Desk and Email Support and a Dedicated Account Manager, Unlimited Standard Help Desk and Email Support thereafter, plus Forums Support, and Documentation.

  • Documentation - Wiki for your Upshot Commerce Suite, Upshot Extensions, and Upshot Storefront.
  • Forums - Tips, Tricks, and Techniques from Upshot Engineers and fellow Developers.
    Note* This is a good place to submit questions regarding developing your storefront.
  • Help Desk - Have an issue? Think something is not working properly? This is the area for you!
    Note* Help Desk is processed in the order the requests are received. Typical response time is 1-2 business days or faster.
  • FAQ - Knowledge Base of Frequently Asked Questions. Submit questions as well.
    Note* This is the great place to start, if you are not comfortable with forums.
  • Support Plans - IS/IT Rapid Response and Contracted Support for your business.
    Note* Telephone and Webinar support also available.
  • Training - Upshot Commerce provides webinar, telephone and on-site training. Additionally, everyone should sign up for the Support Newsletter to receive notice of our FREE Webinars.