Support Center Included: 1 Month Priority Help Desk and Email Support and a Dedicated Account Manager, Unlimited Standard Help Desk and Email Support thereafter, plus Forums Support, and Documentation. Documentation - Wiki for your Upshot Commerce Suite, Upshot Extensions, and Upshot Storefront. Forums - Tips, Tricks, and Techniques from Upshot Engineers and fellow Developers. Note* This is a good place to submit questions regarding developing your storefront. Help Desk - Have an issue? Think something is not working properly? This is the area for you! Note* Help Desk is processed in the order the requests are received. Typical response time is 1-2 business days or faster. FAQ - Knowledge Base of Frequently Asked Questions. Submit questions as well. Note* This is the great place to start, if you are not comfortable with forums. Support Plans - IS/IT Rapid Response and Contracted Support for your business. Note* Telephone and Webinar support also available. Training - Upshot Commerce provides webinar, telephone and on-site training. Additionally, everyone should sign up for the Support Newsletter to receive notice of our FREE Webinars.