Help Desk Ticket System Extension
Integrated Help Desk Software for Your Online Store and Shopping Cart
| Extension Name | Set-Up Fee | Monthly Fee |
|---|---|---|
| Help Desk Ticket System Extension | None | $50 |
The Help Desk Ticket System Extension enables you to operate and manage an integrated CRM support system for your online store. This software is directly integrated into your Upshot Commerce e-commerce solution. Customers generate and manage support tickets from their registered accounts and Help Desk Agents manage the support tickets from the administrative back-office.
Benefits
- Improved customer support for your online business
- Increased productivity for your customer support agents
- Trackable ticket system for your customers and administrators
Feature Highlights
- Role based agents: Supervisor and Operators
- Agent generated support tickets
- Ability to create Departments for Help Desk System
- Ability to assign agents globally or to specific Departments
- Priority settings for tickets;
- Escalation and transfer of tickets
The Help Desk Ticket System software is a complete architectural framework added to your shopping cart front and your administrative back-office. Expand your business model with this CRM solution for your shopping cart software. This is a great addition to your Upshot Commerce solution.
What Do You Need?
- Upshot Commerce Core Platform
- Help Desk Ticket System Extension