Call Center Management
Integrated Call Center Agent ToolsGet Started
The Call Center Management Extension is a collection of tools that enables customer service representatives to quickly and easily take phone orders, troubleshoot customer issues and communicate with other staff members. Because this extension is fully integrated with with Upshot Commerce Core Platform, agents have seamless access to inventory, shipping and order information. Views may be customized based on permissions set by the administrator. The Call Center Management Extension is directly integrated into your Upshot Commerce solution.
- Easy customer and order search features
- Streamlined phone order management
- Customized data views based on roles and permission settings
What Do You Need?
- Upshot Commerce Core Platform
- Call Center Extension